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Chapter 9: Social Responsibility and Ethics in Marketing Back To Chapter

9.7: Deceptive Practices in Marketing Communications

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Deceptive Practices in Marketing Communications

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9.6: Ethics in Pricing

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9.8: Cultural Insensitivity and Stereotypes

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Deceptive marketing uses false or manipulative tactics, like misleading ads and hidden fees, to persuade consumers.

It arises from either the absence, partial, hidden, falsified, or over-communication in advertising.

The absence of communication happens when a clothing retailer labels clothes as "Designed in Italy" but omits that the products are manufactured in a country with cheaper labor costs.

Next is falsified communication and the selective spread of misleading information to promote impulsive purchases, like a skincare product falsely claiming instant acne removal.

Partial communication often involves sharing incomplete information, as seen in the insurance industry, where policy benefits are emphasized without mentioning deductibles or exclusions.

Over-communication, conversely, overwhelms consumers with excessive information, making it difficult for them to focus on critical details, such as fear-based ads and insincere emotional displays that tend to manipulate customers.

Additionally, excessive use of ads leads to clutter across all the media channels.

Lastly, hidden communication conceals vital information, leading to unexpected costs or misunderstood contracts, like credit card offers.

9.7: Deceptive Practices in Marketing Communications

Unethical pricing tactics harm consumers through price gouging, bait-and-switch, and false advertising. They result in inflated prices, unnecessary purchases, and eroded trust in the marketplace.

Avoiding these unethical practices in market communication is vital for maintaining trust and credibility with consumers. Addressing ethical concerns in pricing requires a multi-faceted approach:

• Always provide accurate and honest information about your products or services. Misleading advertisements can lead to consumer mistrust and legal issues.
• Be clear and upfront about the terms and conditions of your product or service. Hidden charges or clauses can lead to customer dissatisfaction.
• Respect consumer privacy by obtaining consent before using their data for marketing. Offer the choice to opt out of marketing communications.
• Ensure your marketing messages are culturally sensitive and do not offend any particular group. It shows respect for diversity and can help you avoid backlash.
• Avoid making exaggerated claims about your product or service that cannot be substantiated. It can mislead consumers and damage your brand's reputation.
• Establish and follow a code of ethics for market communication. It should guide all communication activities and decisions.

By following these guidelines, businesses can communicate effectively with their target market while maintaining ethical standards.

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